Frequently Asked Questions
- Q: Will I meet my dog walker?
- A: Yes. We offer a free face-to-face or telephone consultation to understand your dog's personality and needs. You will then meet your walker before the walks start and have all their contract details in case you need to get hold of them. We also happy to arrange a complimentary trial walk with your walker to make sure that you are 100% happy before you start.
- Q: How much do you charge?
- A: We charge a basic rate of £15 for a 90 minute walk.
- Q: How many dogs are walked at any one time?
- A: We mainly walk one-to-one or occasionally in very small groups. Your dog will be given plenty of canine interaction and socialisation when they get to the park. Please contact us to hear more about what walkers and pooches live in your area.
- Q: How do you arrange picking up and dropping off the dogs?
- A: We will collect your dog from your house at a designated time set by you, and then return them safely after their walk.
- Q: How does payment work?
- A: We will invoice you every 4 weeks and ask if you can pay by bank transfer or by posting a cheque.
- Q: What areas do you cover?
- A: Bone Rangers is the only company to walk dogs all over central London. Popular areas include Kensington, Fulham, Notting Hill, Holland Park, Bayswater, Shepherd's Bush, Westminster, West End, Pimlico, Victoria, Marylebone, Kennington, Vauxhall, Stockwell, Clapham, Battersea, Wandsworth, Putney, Barnes, Wimbledon, Chiswick, Richmond, Islington, Primrose Hill, Hampstead, Clerkenwell, City, East End, Greenwich, Ealing, Acton Earlsfield, Southfields, Elephant and Castle, Brixton, Streatham ... do you and your dog live somewhere we haven't mentioned? Drop us a line or give us a call and we will see if we can arrange a walker for you.
Do you and your dog live somewhere we haven't mentioned? Please contact us.
- Q: Are you police checked?
- A: Yes. All walkers are thoroughly interviewed, have all references checked and complete Subject Access forms.
- Q: Are you insured?
- A: Yes. Bone Rangers are fully insured by a specialist pet care insurance agency. Please contact us for more information or to see a copy of our insurance certificate.
- Q: Do you do off-hours walking?
- A: Yes. Please contact us for details.
- Q: What is your cancellation policy?
- A: If you have to cancel or add a walk last minute, please try to give us at least 24 hours notice. We do try to be as flexible and accommodating as possible.
- Q: What do you do in case of an emergency?
- A: In the unlikely event of an emergency, we will immediately call and notify you. If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending on the circumstances.
